支持与帮助Support
需要帮忙？先看看下面的常见问题。仍有疑问，可以通过 CHEKUSU 的联系表单告诉我们。
Need a hand? Start with the answers below. For more help, reach us through the CHEKUSU contact form.
联系支持Contact support
打开 chekusu.com 上的 CHEKUSU 联系表单。 Opens the CHEKUSU contact form on chekusu.com.
请在留言中写明 Dropack、设备型号、系统版本，以及遇到问题前的操作步骤。无需发送私人照片或完整视频。
Mention Dropack, your device model, OS version, and the steps that led to the issue. You do not need to send private photos or full videos.
chekusu Inc.〒106-0044 東京都港区東麻布2-35-1 KCビル 6F 19号室
Higashiazabu 2-35-1, KC Bldg 6F #19, Minato-ku, Tokyo 106-0044, Japan
常见问题Questions and answers
发送一批照片和视频Send a batch
在首页选择“发给朋友”，选好照片与视频，等待打包完成，再点“AirDrop / 分享”，在系统面板选择接收设备。默认是 .dropack 照片包，也可导出普通 ZIP。
Choose Send to a friend, select photos and videos, then wait for the package to finish. Tap AirDrop / Share and choose a device in the system share sheet. The default is a .dropack package; standard ZIP export is also available.
接收照片包Receive a package
AirDrop 接收后，系统可能先显示“文件”预览。选择“在 Dropack 中打开”，或从分享菜单选择 Dropack。App 扫描后，点“开始保存到相册”。你也可以在首页选“存入相册”，从“文件”中选择照片包。
AirDrop may open the received package in Files/Quick Look first. Choose Open in Dropack, or select Dropack from the share menu. After scanning, start saving to Photos. You can also choose Save to Photos on the home screen and select the package in Files.
暂停与继续Pause and resume
可以暂停打包和相册导入任务。安全暂停会等正在提交的相册项目完成；确认保存的项目会保留进度。ZIP 未完成的条目需重新解压，存入相册的单个视频由系统整项提交。Dropack 无法续传 AirDrop，也无法从半个视频继续写入相册。
Packaging and import tasks can be paused. A safe pause waits for an active Photos save to finish, and keeps confirmed completed items. An unfinished ZIP entry is extracted again; Photos saves each video as a whole asset. Dropack cannot resume an AirDrop transfer or continue writing half a video into Photos.
相机素材与外置存储Camera media and external drives
把 U 盘或读卡器接好后，从“文件 / U 盘”或“选择文件夹 / U 盘”进入系统“文件”，选择系统识别到的外置盘和素材。可导入兼容照片、视频、文件夹或未加密 ZIP；原文件保留。请保持连接并为临时文件和新增相册内容预留空间。
Connect a USB drive or card reader, then use Files / USB drive or Choose folder / USB drive to open the system Files picker. Select the recognized drive and its media. Compatible photos, videos, folders and unencrypted ZIP files can be imported; originals are retained. Keep the drive connected and leave room for temporary files and new Photos items.
中断或失败的项目Interrupted or failed items
请保持 App 在前台，确认相册权限、手机可用空间和原文件访问正常后继续。待核对项目可能在中断前已保存，请先查看相册，再决定是否重试。不要为了重试而先清除仍有用的进度。
Keep the app in the foreground and check Photos permission, free storage and access to the source before continuing. An item marked for review may already have been saved before an interruption; check Photos before retrying it. Keep useful progress records instead of clearing them just to retry.
本机处理，无需账号。隐私说明
Processed on your device. No account required. Privacy policy